Excluding any tech or Virgin (and brands under virgin) products
Secure payment options
We also accept the redemption of Gift Cards and coupons which can be used on their own or in conjunction with another payment method as mentioned above.
Within the United Arab Emirates
We conveniently deliver your orders to your doorstep within the UAE using a third party courier, simply enter your exact delivery information at checkout. In order to deliver your order as quickly and seamlessly we encourage you to complete your delivery information as accurately as possible.
A delivery fee may be applied to your order depending upon the order threshold, please refer to the below table.
Our courier company will get in touch with you ahead of your delivery to confirm your availability. Please note that delivery times might vary depending upon holidays, potential lockdown restrictions and periods of high demand such as sales events.
If you have any queries, please contact us using the chat button from 10 AM to 10 PM local time.
Order Amount Delivery Fee Estimated Delivery Time
Over AED 139 Free 2-4 Working Days
Below AED 139 AED 25 2-4 Working Days
Please note that large items will be delivered separately . The item vendor will contact you to confirm the delivery time and installation. Normal items purchased along with the large items, will be delivered separately at the standard delivery time.
All items returned to Azadea.com must be unworn and in new and unused condition. Those that do not meet our criteria will not be refunded and will be returned to the customer. Please ensure products are returned with all Azadea.com packaging in place in the condition that it was delivered in. We ask that you take care when trying on light colours or delicate fabrics to avoid damage that may result in a non-refund, furthermore evidence of wearing our clothing items outside of trying on the item will also result in a non-return. Please return any dust bags, certificates of authenticity and boxes as these are considered to be part of the product. Shoes should be returned without markings to the sole or shoe box. We ensure all products that leave our Azadea.com warehouse are in a perfect condition. If you receive a damaged product, please contact our Customer Service team immediately.
For technology products:
•The product will not be returned unless its sealed and in its original condition
•Products deemed to be defective are subject to after service repairs, repair work may range from 10 to 21 business days from the date that they are received by Azadea.com. You will need to contact our Customer Service team for such cases.
•In case of damaged products: We take extra care to ensure that your product reaches you in the best possible condition, so if it doesn't please be sure to inform us. If your item is damaged when it arrives, please let us know within 24 hours of receiving it by contacting our Customer Service team
It is important to us that your online purchasing experience on the Website be as pleasant as possible. If you are not entirely satisfied with your purchase on the website and would like to return the product, you can contact our customers service team or request for a home return from our website and our courier will collect it from your location. Any return or exchange to be home collected should include the order printed receipt.
After our team checks the return and confirms that it complies with the return requirements mentioned hereunder, we will be pleased to refund the amount, excluding the transportation charges, to the card used while making the purchase if order paid by card, and through coupon if paid by cash. Products must be in their original packaging. All technical products will be subject to a quality check at the time of return.
A product may be returned for refund within 30 days (with the exception underwear, bathing suits, cosmetics and perfumes or items customized at Customer’s request). A product must be new and fit for resale and the labels must be attached to the product, and all components of the returned product must be returned with the product. Azadea.com reserves the right to refuse any return that is non-compliant with the return requirements mentioned in these Terms and Conditions.