Kiabi embraces fashion for everyone. From men to women to babies to children to teens to pregnant women, there is no gap left uncatered. Whole family can easily find their own style in Kiabi’s stores.Kiabi has designed an innovative store concept keeping all family members in mind including game areas for children. An unprecedented shopping experience is provided in 500 stores over 15 countries.
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We ship across the UAE – be it in Dubai, Abu Dhabi, Sharjah, Al Ain, Ajman, Fujairah, Ras Al Khaimah or Umm Al Quwain.
We offer free next day * delivery on orders above AED 99. Orders below AED 99 incur an AED 15 delivery charge.
Our shipping requirements are fulfilled by Time Express.
Your order will be shipped the very next day if you have requested for a delivery in Dubai, Abu Dhabi & Sarjah.Your order for other areas will be shipped within 1 - 2 days starting from the day you place your order.
We will send you an email when your order has been shipped.We will also give you a call to arrange the most suitable time to deliver your order.
You can.Just give us a call at 800 KIABI (800 54224) and provide the new shipping address you would like us to ship to.
We might ask for a valid ID so please be ready to present either your Emirates ID, passport or driving license.
From the time of shipping or collection, you will have 35 days to return your purchase, as long as it meets our return policy.
We are happy to assist you and manage all your requests for return and/or exchange!
General conditions are applicable to Returns in order to qualify for a refund - All items (including promotional gift items accompanying the order) must be returned to us within 35 days from the day you receive your items.
Item(s) purchased on Kiabi.AE may be returned and / or exchanged either:
Directly in your nearest Kiabi Stores - click link for store locations. Item exchange and refunds are accepted in all stores.
The following apply to items scheduled for Return & Exchange;
Items should be unaltered, unused and in full saleable condition, accompanied by their original order confirmation (order invoice).
Shoes must not have any sole (or other) damage.
Items should be in their original packaging / box / dust-cover and with all brand and product labels / tags and instructions still attached.
Due to hygiene reasons, we are unable to return/exchange underwear or swimwear, pierced jewellery, cosmetic items.
If you have received an item(s) that is defective (e.g. delivered with ripped or missing parts, or other damage) it may be returned for a replacement or full credit upon approval.
We reserve the right to monitor returns and to refuse orders from customers with excessive returns levels - However, nothing in this Returns section are intended to affect any consumer rights that you may have under UAE Law
Once confirmed for Refund, we will process the following way;
Credit Card payment will be refunded to the Debit or Credit Card, which the order was purchased. The refund back to the credit card will take up to 21 days depending on your bank.
Cash on Delivery payment can be refunded as:
Gift voucher code which is redeemable in Kiabi stores and in Kiabi.ae
Refund in cash option is available upon visiting your nearest Kiabi store to process your refund transaction.
For further information, please do not hesitate to contact us. We’ll be happy to serve you.
Pierced jewellery, cosmetic items, swimwear and underwear are excluded from return and refund policy.
We will credit your refund through your original form of payment.
We have made it as easy as possible to return any unwanted products.You can either return it at any of our stores in the UAE or call us at 800 KIABI(800 54224) to arrange a pick up of your products.You can also send an email to email@example.com